Audit Report: IG-0725

Information Technology Support Services at the Department of Energy's Operating Contractors

Office of Inspector General

April 19, 2006

April 19, 2006

Information Technology Support Services at the Department of Energy's Operating Contractors

Several issues detracted from the Department of Energy's or Acquired Services (Department's) ability to effectively manage and control contractor information technology (IT) support service costs. In particular, we noted that contractors usually did not take advantage of opportunities to obtain volume discounts by aggregating demand for services. Overall per user support costs varied significantly between and among contractor operated facilities. In many instances, we also observed that contractor management and Federal officials responsible for assessing performance lacked visibility over the component cost of IT support services because contractors did not actively capture or track all components of those costs at the detail level.

  • Audit Report: IG-0725 (634.84 KB)
    Several issues detracted from the Department of Energy's
    or Acquired Services (Department's) ability to effectively manage and control
    contractor information technology (IT) support service
    costs. In particular, we noted that contractors usually did
    not take advantage of opportunities to obtain volume
    discounts by aggregating demand for services. Overall
    per user support costs varied significantly between and
    among contractor operated facilities. In many instances,
    we also observed that contractor management and Federal
    officials responsible for assessing performance lacked
    visibility over the component cost of IT support services
    because contractors did not actively capture or track all
    components of those costs at the detail level.