Duke Energy Business Services' (Duke's) Smart Grid Deployment project, a part of the Duke Smart Grid Program, involved implementing advanced metering infrastructure (AMI) and distribution automation systems in five states. The project included large-scale deployments of AMI and distribution automation in Ohio and North Carolina, and smaller limited deployments of distribution automation in Indiana, Kentucky, and South Carolina. Duke also initiated pilot programs for electricity pricing, including time-of-use rates, peak-time rebates, and critical peak pricing. Customers in these pilot programs used smart thermostats, web portals, and direct load control devices to reduce their electricity consumption and peak demand.