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Mission Support Alliance President Bob Wilkinson and Chief Operations Officer Amy Basche tour the Network Operations Center to view the new layout and design.
Mission Support Alliance President Bob Wilkinson and Chief Operations Officer Amy Basche tour the Network Operations Center to view the new layout and design.

RICHLAND, Wash. – Earlier this year, EM Richland Operations Office contractor Mission Support Alliance (MSA) celebrated the completed remodel of Hanford’s Network Operations Center.

   The center operates as the main hub for monitoring the health of Hanford’s computer network and is the location where potential cybersecurity threats are identified. 

   “The Network Operations Center is the lifeline for protecting the Hanford network,” MSA Enterprise Customer Support Services Manager Debbie Strankman said. “These upgrades will make our job easier and more efficient.” 

   The upgrades include replacing computer equipment more than 20 years old, improving ergonomics for employees monitoring the network, and providing for a new, open layout for improved efficiency in identifying and diagnosing issues on the network. The operations center is staffed continuously by a team of nine people who monitor the site’s cybersecurity, servers, applications like Outlook and financial systems, and telephone and radio systems.

   MSA president Bob Wilkinson and Chief Operations Officer Amy Basche toured the center and learned firsthand how the upgrades will improve the monitoring and protection of Hanford’s computer network.

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