Energy IT Services (EITS) Remote Access Services
Virtual Desktop Infrastructure (VDI) and Citrix Cloudspace:
To access VDI and Cloudspace: https://mydesktop.doe.gov. Download and install the free Citrix Receiver app for your computer, smartphone or tablet. Access to VDI is limited. If you are unable to gain access, use an alternate remote access option and report your incident to the EITS Service Desk.
Help for EITS Customers
For assistance, EITS customers may contact the EITS Service Desk at:
EITS Service Desk Hours of Operation
Support is available for all EITS services Monday through Friday (excluding Federal holidays) 7:00am - 8:00pm EST
For Emergency “After-Hours” Platinum Support
For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.