Energy IT Services (EITS) Remote Access Services

Citrix Cloudspace and Virtual Desktop Infrastructure (VDI): 
To access Cloudspace and VDI, go to:

Read the Cloudspace User Guide for instructions on downloading and installing the Citrix Workspace App for your computer and connecting to a virtual machine. If you are unable to gain access, report your incident to the EITS Service Desk.

Help for EITS Customers

For assistance, EITS customers may contact the EITS Service Desk at:

Phone: +1 (301) 903-2500

Toll Free: +1 (866) 834-6246


EITS Service Desk Hours of Operation

Support is available for all EITS services Monday through Friday (excluding Federal holidays) 7:00am - 8:00pm EST


For Emergency “After-Hours” Platinum Support

Please call: 202-586-0320

For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.

Help for EIA Customers

For assistance, please contact the EIA User Services Center at 202-586-8959.

Help for IN Customers

For assistance, please contact the IN Help Desk at: 202-586-6112.

Help for SC Customers

For assistance, please contact the SC Help Desk at: 301-903-5313.