To improve its websites and applications, especially for new projects, the Office of Energy Efficiency and Renewable Energy (EERE) strongly recommends, but does not require, conducting user experience (UX) research. We only require that you get the appropriate Web Governance Team and OMB approvals, and that you protect any Personally Identifiable Information you collect.
Learn how to set up and review statistics on your website using Google Analytics.
If you want to gather information from your website users, you may be interested in running a survey. Learn about how to create one and when you'll need OMB approval.
Find examples and optional templates that you can use to plan or run your UX research projects.
EERE subscribes to some online tools that are available for staff and contractors for conducting UX research.
This guidebook gives basic overviews of these usability techniques and includes best practices on how to design them.