The Office of Energy Efficiency and Renewable Energy (EERE) has a variety of online tools for conducting user experience (UX) research. The following tools are free for use by staff and contractors who work on the EERE website. Please contact the Web Governance Team facilitator for more information on using these tools.
Alchemer and Survey Monkey
Alchemer and Survey Monkey are online survey tools that can help you gain a better understanding of your audience, their information needs, and their satisfaction with your product.
See creating and running surveys to learn more about how to plan and conduct an effective survey.
Crazy Egg
Crazy Egg is a heatmapping tool that shows where users click and scroll on a page.
Crazy Egg can help answer questions such as:
- What items on this page are most popular?
- What percentage of our customers return to this page?
- Do people search from this page?
- Do they interact with the top navigation and how?
- Do people scroll down to the bottom of the page?
- What elements do they interact with on a page?
More information on Crazy Egg and its reports can be found on Crazy Egg's support and FAQ website.
Treejack
Treejack is used to validate your site's information architecture including navigation labels. It helps answer questions about which labels work best, whether a structure is too deep, and where to put certain types of content.
More information on Treejack and how to run a tree test can be found on Optimal Workshop's website.