Tri-State Electric Membership Corporation’s (TSEMC’s) smart grid project involved deployment of about 15,000 new smart meters, supporting communications infrastructure, an upgraded meter data management system, and advanced energy management programs for customers. The Advanced Metering Infrastructure (AMI) system and associated customer web portal provide the capability to enhance outage management, enable remote, automated meter reading, and introduce time-based rate programs to customers. The project aimed to reduce theft, improve outage management, lower operations and maintenance costs, and encourage conservation by providing customers with more information and more control over their energy consumption.