In 2016, LM brought Tania Smith Taylor and David Shafer on board as office directors (Site Operations and Business Operations, respectively), with the aim of transferring each into the other’s position after a year of working in their new roles. On October 1, 2017, Taylor switched to the director of Business Operations and Shafer to the director of Site Operations.
Business Operations and Site Operations are both technically demanding and organizationally challenging. This strategy enabled each to have a better understanding of all LM functions within the organization. With office directors experienced in both of LM’s major functional areas, the organization gained flexibility, while each individual acquired valuable experience.
They are both settled into their permanent roles - Tania Smith Taylor as Deputy Director of Business Operations and David Shafer as Deputy Director of Site Operations. The organization benefits from their diverse perspectives, used to address the increasingly difficult challenges the organization faces. Increased integration and collaboration has led to greater strategic thinking and problem solving throughout LM.