Sharing timely and accurate information prevents confusion during unprecedented situations and enlists public support and cooperation. Effective emergency response and coordinated public outreach requires a whole-of-government approach – at the state level, this often includes Governor’s Offices, state agencies and legislatures, local governments, energy providers, and the federal government.

Key Considerations:

  • Situational awareness can help inform decision making – continue to actively monitor the state supply.
  • Communicate across relevant state agencies to discuss status and any actions needed at state or local level.
  • Before communicating externally, gather all key information needed to describe the disruption accurately and develop recommendations – if needed, review your state’s Petroleum Shortage Response Plan or Energy Assurance plan.
  • Share information with the public about the nature, severity, and duration of an emergency to maintain rumor control and avoid actions that may exacerbate the situation (e.g., panic buying, price gouging, and hoarding).
  • Use available communications platforms to encourage consumers to avoid panic-buying.
  • Continue to stay in touch with federal partners, including DOE CESER.