This session focuses on strategies, issues, and insights into how unconscious bias impacts our perceptions, beliefs, and behaviors in today’s workplace.  Real-world case studies and current research are provided to increase awareness of the elements of the mediation/ADR process that may be impacted by biased communication and perception.  The discussion includes:  6 ways unconscious bias sneaks into our language, perception, and decisions; techniques for avoiding the “Pygmalion Effect”; why we underestimate how universal stereotypes are; and how the same behavior can have different meanings to different observers. 

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