E-mail addresses and phone numbers to contact employee services at Headquarters are listed below. Headquarters employees may also call the EITS Service Desk at (301) 903-2500 (3-2500 from inside a Headquarters building), and press 6 for a listing of, and to be connected to, most Office of Management Services.
Services Contacts for Headquarters
- Building and Facility Services
- Administrative Services
- Emergency Management
- Travel Services
- Customer Service Amenities
| Building and Facility Services Service / Function | Contact Information |
|---|---|
| Accident and Injury Reporting | (202) 586-1005 Cherylynne Williams FORS: 1G-079 E/M: HQSafetyandHealth@hq.doe.gov |
| Carpeting | All Headquarters Locations (202) 287-5413 E/M: HQPropertyAndSupply@hq.doe.gov Link to Carpeting FAQs |
| Carpet Cleaning | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
| Elevators | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
| Furniture Repairs | All Headquarters Locations (202) 586-6508 E/M: HQPropertyAndSupply@hq.doe.gov |
| Heating and Air Conditioning, Plumbing, Electrical and Carpentry Maintenance | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
| Industrial Hygiene and Safety | (202) 586-1005 Cherylynne Williams FORS: GE-112 E/M: HQSafetyandHealth@hq.doe.gov |
| Keys and Locks for Offices | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
| Locksmith for Desks, Cabinets and Safes | All Headquarters Locations (202) 586-7150 E/M: HQPropertyAndSupply@hq.doe.gov |
| Moving | FORS: (202) 586-0202 GTN: (301) 903-2081 E/M: HQPropertyAndSupply@hq.doe.gov Link to Moving FAQs |
| Recycling | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov Link to Recycling web page Link to Recycling Programs results web page |
| Shipping | FORS: (202) 586-6930 GTN: (301) 903-5388 |
| Space Management | FORS: (202) 586-3134 GTN: (301) 903-6575 |
| Supply Store | The Forrestal Supply Store is open Monday through Friday from 9:00 a.m. until 4 p.m. FORS: Room GA-171 (202) 554-1451 MA Oversight: Terry Butler (202) 586-2001 Lisa Peteet (202) 287-5496 Supply Store web page |
| Tenant Alterations/Painting | FORS: (202) 586-3134 GTN: (301) 903-7050 |
| Trash Services | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
| Water Leak | FORS: (202) 586-6100 E/M: ForFacOpsHelpdesk@hq.doe.gov GTN: (301) 903-4005 E/M: GTNFacOpsHelpdesk@hq.doe.gov |
|
Administrative Management |
Contact Information |
|---|---|
| Business Cards | Link to Powerpedia page on Business Cards (internal DOE access only) E-Mail: PrintManagement@hq.doe.gov Forrestal Room GE-140 |
| Conferencing and Special Events | FORS: Lisa Roberts Conference Coordinator Forrestal Room GE-140 (202) 586-6651 GTN: Tim Smith Conference Coordinator Germantown Room E-055 (301) 903-4352 Link to Conferencing web page Link to Conferencing FAQs |
| Copier Management | (202) 586-4318 Forrestal Room GE-140 Hours of operation: 8:30 a.m. to 5:00 p.m. E-Mail: CopyManagement@hq.doe.gov Staffed Copy Centers Forrestal Room GE-140: (202) 586-9000 Germantown Room S-057: (301) 903-3060 Link to Copy Services web page |
| Courier / Messenger Services | FORS: (202) 586-8600 GTN: (301) 903-4330 Link to Courier Services web page Link to Courier Services FAQs |
| Court Reporting and Transcription | FORS: Room GE-140 (202) 586-2739 |
| Distribution Services | (202) 586-2227 Link to Distribution Services web page |
| Document Imaging | Heidi Palombo FORS: GE-140 (202) 586-5251 Link to Document Imaging web page Link to Document Imaging FAQs |
| Energy Technology Visuals Collection (ETVC) |
Heidi Palombo FORS: GE-140 (202) 586-5251 and (202) 586-9796 Hours of operation: 8:00 a.m. to 5:00 p.m. Link to ETVC web page Link to ETVC FAQs |
| Graphics | FORS: GE-140 (202) 586-2732 GTN: E-065 (301) 903-5165 Link to Graphics web page |
| Mail Operations | FORS: (202) 586-6061 GTN: (301) 903-4111 Link to Mail Services web page |
| Parking | FORS:Gwen Moten Forrestal Room GE-140 (202) 586-4271 GTN: (301) 903-7050 Link to Parking and Garage web page Link to Parking and Garage FAQs |
| Photography / Passport Photos | FORS: GE-140 (202) 586-1350 E-Mail: Photo@hq.doe.gov Germantown Passport Photos Only: Room E-055 (301) 903-4352 Link to Photography web page Link to Passport and Visa FAQs |
| Printing Procurement and Business Cards |
FORS: GE-140 (202) 586-4318 Link to Printing web page |
| RideShare Services Program | As of May, 2023, the RideShare Services Program provides federal employees with local transportation in the Washington, D.C. metro area. Information about the RideShare Services program is in the EnergyHub. |
| Sensitive Waste Disposal / Burn Bags |
FORS: (202) 586-8600 GTN: (301) 903-0967 |
| Shuttle Bus | There are no shuttle-specific services for employees to travel between Headquarters locations, transportation between locations is provided under the RideShare Services Program. |
| Transportation and Courier Services |
Courier Services (202) 586-4187 Forrestal Room GM-142 Office Hours 8:00 a.m. - 5:30 p.m. |
| Executive Transportation Services | Senior Departmental Officials may request transportation for official trips in the Washington metropolitan area. Vans are also available for larger groups. (202) 586-4187 Forrestal Room GM-142 Office Hours 8:00 a.m. - 5:30 p.m. |
| Headquarters Emergency Management Service / Function | Contact Information |
|---|---|
| Emergency Operating Procedures Occupant Emergency Plans | (202) 586-9537 Kevin Williamson FORS: 1F-041 E/M: HQIMT@hq.doe.gov Link to Emergency Procedures web page Link to Occupant Emergency Plans web page |
| Travel Services Service / Function | Contact Information |
|---|---|
| ADTRAV | (888) 205-2369 Bulletins: |
| J-1 Visa Exchange Visitors Program and NOS and IGA Waivers | Cynthia Tasaki Milton Hilliard |
| Foreign Travel Management System (FTMS) | (301) 903-2500 Option 4 |
| Interagency Working Group (IAWG) on U.S. Government- Sponsored International Exchanges and Training | Cynthia Tasaki |
| Official International Travel Health Insurance for DOE Employees (MA & S-1-4) | Cynthia Tasaki |
| Passports and Visas | passportoffice@hq.doe.gov (202) 586-3601 Link to Passport and Visa information |
| Permanent Change of Duty Station (PCS) | (301) 903-2500, option 4 Policy Only: Travel.Management@hq.doe.gov Processing: PCS.Travel@hq.doe.gov |
| Travel and Relocation Policy | Travel.Management@hq.doe.gov (301) 903-2500, option 4 |
| Travel Card Management |
| Customer Service Amenities Service / Function |
Contact Information |
|---|---|
| Barber Shop | Forrestal The Razor's Edge Monday through Thursday, 9:00 a.m. to 1:00 p.m. By Appointment Only (202) 586-1615 Room GD-020 Germantown There is no longer a barber shop/hair service in the Germantown facility. |
| Dry Cleaners | Forrestal Open Tuesday, Thursday and Friday, 7:00 a.m. to 3:00 p.m., excluding lunch break from 12 to 12:30 p.m. Room GE-129 (202) 586-4343 Dry cleaners page on DOE Powerpedia |
| Shoe Shine | Forrestal The Cavalier Shine Monday through Thursday, 9:00 a.m. to 4:00 p.m. Ground Floor - Escalator Lobby |
| MAAdm updated 05/01/23 |