Departmental elements must subscribe to this service for each employee for a designated period of time, i.e., a trip of 1-10 days, for 30 days, or for a year for frequent travelers. Employees should check with their Administrative support staffs to determine if they are covered by one of the Headquarters contracts. The following services are provided:
Medical Assistance Services
- provide 24-hour assistance for medical and travel problems
- provide worldwide medical & dental referrals
- provide close monitoring of treatment
- provide facilitation of hospital payment (Departmental element must advance funds)
- coordinate the transfer of insurance information to medical providers
- coordinate the transfer of vaccines or blood transfers with authorization
- coordinate the replacement of prescription medications
- coordinate the replacement of corrective lenses and medical devices
- dispatch an appropriate medical practitioner to the employee if needed
- coordinate the transfer of medical information and records with authorization
- provide updates to family, DOE, and physician with authorization
- coordinate hotel arrangements for convalescence
Medical Evacuation/Repatriation Services
- coordinate and pay for a medically supervised emergency evacuation if adequate medical facilities are not available
- coordinate and pay for 1-way economy airfare to the employee’s point of origin following the evacuation and stabilization
- assist in obtaining the necessary clearances for cremation or the return of an employee’s remains; coordinate and pay for the expenses associated with the cremation or preparation and transportation of the remains
Travel Assistance Services
- provide visa, passport, and vaccination requirements; cultural information; general temperature and weather trends; embassy and consular information; travel advisories; and country profiles
- coordinate emergency travel arrangements
- coordinate and pay for economy airfare to wherever an employee has been evacuated for an individual designated by the employee if traveling alone and hospitalized for more than 7 days
- assist in arranging cash transfers of funds
- assist with the replacement of passports, tickets, and other travel documents
- refer to attorneys and assist in securing bail bonds or other legal instruments
- provide translation assistance or referral to local interpreter services
- provide emergency messages
- provide referrals for security assistance or evacuation
For MEDEX contract information, please contact Procurement at 202-287-1463.