Frequently Asked Questions

Frequently asked questions about the Smart Tools for Efficient HVAC Performance (STEP) Campaign are listed below. For all other questions reach out to the campaign team at or by filling out the contact form

What is the purpose of the STEP Campaign?

I would like to better understand the goals of the STEP Campaign and how my organization could support or participate.  

The STEP Campaign aims to accelerate the adoption of smart diagnostic tools that help ensure quality residential HVAC system installation and maintenance. The campaign provides a platform for technical assistance and access to key resources, such as guidance on implementation best practices for contractors and installers, independent assessment of available smart diagnostic tools, utility incentive programs, case studies, and lessons learned. 

Who is eligible to join the Campaign?

Organizations, including contractors, educators, tool developers, distributors, utilities and energy efficiency organizations, weatherization agencies and others that can play a role in using, or advancing the use of smart diagnostic tools to ensure quality HVAC installation are eligible to join the campaign. Not sure if your organization is eligible? Contact Us

How do I join the STEP Campaign?

My organization is interested in joining the STEP Campaign as a Partner.  What is the process? 

Joining the STEP Campaign is quick and easy. After filling out a quick form, we will review it and contact you to take it from there. Please visit our Join web page to learn more about joining as a Campaign Partner.   

Is there a cost associated with joining the Campaign?

Is there a cost or fee for my organization to join the STEP Campaign? 

Joining the STEP Campaign is free. In addition, there is no cost to your organization to access resources, technical assistance, or submit for recognition (once the process opens). 

What are the benefits associated with joining the Campaign?

Benefits include access to resources, including guidance documents, case studies, utility incentive lists, and educational webinars to help aid the adoption and use of smart diagnostic tools. 

  • Receive technical assistance.
  • Stay informed with latest news through the campaign newsletter.
  • Demonstrate your organization's leadership and help build the body of knowledge.
  • Be recognized for your organization's role in advancing the use of smart diagnostic tools, as applicable.

Please contact us via our online web form to reach out directly to the research team.


What is my role if I join as a Campaign Partner?

What is my role, or my organization's role as a Campaign Partner?

Types of campaign partners vary, so it depends.  

  • HVAC contractors whose technicians use smart diagnostic tools can help build the body of knowledge around smart diagnostic tools and best practices for implementing smart diagnostic tools into their business practices.
  • HVAC educators can train on, develop curriculum for, and encourage the use of, smart diagnostic tools. 
  • Utilities and energy efficiency incentive programs can inform the STEP Campaign of incentives they provide, best practices for implementing smart diagnostic tools for quality HVAC programs, and any information developed (e.g., reports, white papers, and guidance documents).  

If you are unsure how else your organization can contribute to the STEP Campaign, please contact us.


How can I request technical assistance?

I am interested in smart diagnostic tools. What is the process to request technical assistance? 

As a Campaign Partner, you are eligible to receive technical assistance with questions that may include: assessment of tool capabilities, best practices, how smart tools can be used in weatherization, how to implement smart diagnostic tools in Quality Installation and Maintenance programs, and many more. Experts from Pacific Northwest National Laboratory will review your request and provide information that may be useful in your smart diagnostic tool adoption efforts. Placing a request for technical assistance is simple. To get the process started, access our online 'Contact Us' web form and our team will respond as quickly as possible.