Department of Energy Customer Service Plan

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The U.S. Department of Energy (DOE) strives to ensure America’s security and prosperity by addressing its energy, environmental, and nuclear challenges through transformative science and technology solutions. Through this work, the Department serves a range of internal and external customers including DOE’s employee and contractor workforce, students, scientists and researchers, businesses and other branches of federal, state and local government, among many others. With this diverse audience in mind, the Department of Energy’s Customer Service Plan focuses on improving customers’ access to user-friendly, effective information and resources.