Prior to being issued a Digital Identity, applicants must be identity proofed during an in-person meeting with a DOE Trusted Agent. To locate a Trusted Agent, contact the EITS Service Desk: EITSServiceDesk@hq.doe.gov.

You must bring the following to your in-person meeting:

• a copy of the Subscriber Agreement form (SAF), with the blue box portion completed.
• your Federal ID Badge. If you do not have a Federal ID Badge you must bring:
  • one valid government-issued picture ID (drivers license)
  • one other form of ID. (picture not required, but your name must be in type (i.e. not hand written)

The DOE Trusted Agent will:

• inspect your Federal ID Badge 
• add the name and number printed on the badge to your form, along with the date, and the Trusted Agent’s name and signature.
• fax the completed SAF to the PKI Support Team at 301-903-2172 (no cover sheet required)

A Notary Public can substitute for a DOE Trusted Agent if the applicant is geographically distant from the nearest Agent by: 

• completing the portions of the SAF reserved for the DOE Trusted Agent, including the:
  •  type(s) of ID(s) presented, their corresponding unique ID number(s), and the person’s name(s) as it appears on the ID(s)
  •  full name
  •  handwritten signature
  •  date
  •  seal

The applicant will fax a copy of the completed SAF to 301-903-2172 and mail the original SAF [with the Notary Public’s seal] to DOE HQ PKI Support.

Two-Factor Authentication (2FA) (also known as 2-Step Verification) is a system that employs two methods to identify an individual. More secure than reusable passwords, when a token's random number is combined with a secret PIN, the resulting passcode provides positive identification, and more reliable user authentication.

LEARN MORE

• Digital Identities

• Requesting a Digital ID

• Identity Proofing Process

• Two-Factor Authentication

• Two-Factor Identify Proofing Process

• Requesting A Token

Step One – Registering with the DOE's Management Information System (MIS)

Before you request a DOE Digital Identity, you must register in DOE’s Management Information System (MIS). Please note that DOE Federal employees are already registered and do not need to complete this step. They may skip to step two.

During the registration process, you will be required to select a DOE sponsor. Your sponsor is the DOE employee who certifies that you have a valid need for a DOE Digital Identity. For contractors, this person is likely your Contract Task Manager, Contracting Officer's Representative (COR), or Contracting Officer's Technical Representative (COTR).

To register:

• Click: https://mis.doe.gov
• Select: “Requesting Access”
• Follow the onscreen instructions

You MUST include the following in the “Comments” section at the end of the form:

• a written request for a DOE Digital Identity
• your sponsor's contact information:
  • Name
  • Phone Number
  • Business Email Address
  • DOE Site Name (i.e. Headquarters, name of DOE Lab or Field Site)

You will be notified by email when your DOE federal sponsor has approved your MIS request.  Note: Please establish security questions as soon as you receive your MIS login credentials. 

Step Two – Completing the Agreement Form

Before the Token can be activated, you must:

• Obtain a copy of the Subscriber Agreement Form (SAF) here: EITSServiceDesk@hq.doe.gov  
• Complete the blue box portion of the SAF
• Provide the completed SAF to a DOE Trusted Agent who will verify your identity and complete an additional portion of the form. Note: The identity of a DOE Digital Identity subscriber must be verified against acceptable identity source documents. You must present the required documents when you meet with the Trusted Agent.

The Trusted Agent will fax the completed SAF to DOE Headquarters PKI Support Team at 301-903-2172. The original SAF can be maintained at the originating facility or mailed to:

Department of Energy
Greg Doan
19901 Germantown Road
IM-622    CA-126
Germantown, MD 20874

Step Three – Receiving Your Token

If you are unable to visit a token distribution location, contact your Headquarters POC to arrange for a representative to collect your RAS token. The representative can schedule an appointment here: EITSServiceDesk@hq.doe.gov.

The representative must sign a custody sheet and identify the token recipient. The token will be released to the representative who will ship the token to the recipient.

Please contact the DOE Headquarters EITS Service Desk at EITSServiceDesk@hq.doe.gov for questions.

Learn More

Digital Identities

Requesting a Digital ID

Identity Proofing Process

Two-Factor Authentication

Two-Factor Identify Proofing Process

Requesting A Token