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Virtual Private Network (VPN) provides access to network drives and is recommended for use only from a EITS provided laptop.

For more detailed instructions:

Help for EITS Customers

For assistance, EITS customers may contact the EITS Service Desk at:

  • Phone: +1 (301) 903-2500
  • Toll Free: +1 (866) 834-6246

EITS Service Desk Hours of Operation

  • Support is available for all EITS services Monday through Friday (excluding Federal holidays) 6:00am-10:00pm EST

For Emergency “After-Hours” Platinum Support

  • Please call: 202-586-0320

For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.