Virtual Private Network (VPN) provides access to network drives and is recommended for use only from a EITS provided laptop.
For more detailed instructions:
- DOE VPN Client User Guide
- Instructions for WebVPN Connectivity
- Using Two-Factor RSA Token with VPN
- Remote Access Options
Help for EITS Customers
For assistance, EITS customers may contact the EITS Service Desk at:
- Phone: +1 (301) 903-2500
- Toll Free: +1 (866) 834-6246
EITS Service Desk Hours of Operation
- Support is available for all EITS services Monday through Friday (excluding Federal holidays) 6:00am-10:00pm EST
For Emergency “After-Hours” Platinum Support
- Please call: 202-586-0320
For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.