Citrix Wokplace provides access to to a virtual desktop from any computer, but requires installation of a plug-in.

Citrix Workplace Login Procedure:

Enter https://workplace.doe.gov in the address field of your Internet browser. The Citrix Workplace window appears.

  1. Enter your user name in the User name field.
  2. Enter your password, which is your RSA token PIN plus the number displayed on the token in the Password field.
  3. Click Log on.

For more detailed instructions:

Instructions for Using Two-Factor RSA Token with Citrix Workplace Environment (CWE)

Download the active client software for HSPD-12 logon capability

Help for EITS Customers

For assistance, EITS customers may contact the EITS Service Desk at:

  • Phone: +1 (301) 903-2500
  • Toll Free: +1 (866) 834-6246

EITS Service Desk Hours of Operation

  • Support is available for all EITS services Monday through Friday (excluding Federal holidays) 6:00am-10:00pm EST

For Emergency “After-Hours” Platinum Support

  • Please call: 202-586-0320

For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.