E-mail addresses and phone numbers to contact employee services at Headquarters are listed below.  Headquarters employees may also call the EITS Service Desk at (301) 903-2500 (3-2500 from inside a Headquarters building), and press 6 for a listing of, and to be connected to, most Office of Management Services.

Services Contacts for Headquarters

Building and
Facility Services

Service / Function
Contact Information

 

Accident and Injury Reporting (202) 586-1005
Cherylynne Williams
FORS: 1G-079
E/M: HQSafetyandHealth@hq.doe.gov
Carpeting All Headquarters Locations
(202) 287-5413
E/M: HQPropertyAndSupply@hq.doe.gov
Link to Carpeting FAQs
Carpet Cleaning FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov
Elevators FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov
Furniture Repairs All Headquarters Locations
(202) 586-6508
E/M: HQPropertyAndSupply@hq.doe.gov

Heating and Air Conditioning, Plumbing,
Electrical and Carpentry Maintenance

FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov
Industrial Hygiene and Safety (202) 586-1005
Cherylynne Williams
FORS: GE-112
E/M: HQSafetyandHealth@hq.doe.gov
Keys and Locks for Offices FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov
Locksmith for Desks, Cabinets and Safes All Headquarters Locations
(202) 586-7150
E/M: HQPropertyAndSupply@hq.doe.gov
Moving FORS: (202) 586-0202
GTN: (301) 903-2081
E/M: HQPropertyAndSupply@hq.doe.gov
Link to Moving FAQs
Recycling FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov
Link to Recycling web page
Link to Recycling Programs results web page
Shipping FORS: (202) 586-6930
GTN: (301) 903-5388
Space Management FORS: (202) 586-3134
GTN: (301) 903-6575
Supply Store The Forrestal Supply Store is open Monday through Friday from 9:00 a.m. until 4 p.m.
FORS: Room GA-171
(202) 554-1451
MA Oversight:
Terry Butler (202) 586-2001
Lisa Peteet (202) 287-5496
Supply Store web page
Tenant Alterations/Painting FORS: (202) 586-3134
GTN: (301) 903-7050
Trash Services FORS: (202) 586-6100
E/M: ForFacOpsHelpdesk@hq.doe.gov
GTN: (301) 903-4005
E/M: GTNFacOpsHelpdesk@hq.doe.gov

 

Administrative Management
and Support Services

Service / Function

Contact Information

 

Business Cards Link to Powerpedia page on Business Cards (internal DOE access only)
E-Mail: PrintManagement@hq.doe.gov
Forrestal Room GE-140
Conferencing and Special Events FORS: Lisa Roberts
Conference Coordinator
Forrestal Room GE-140
(202) 586-6651
GTN: Tim Smith
Conference Coordinator
Germantown Room E-055
(301) 903-4352
Link to Conferencing web page
Link to Conferencing FAQs
Copier Management (202) 586-4318
Forrestal Room GE-140
Hours of operation: 8:30 a.m. to 5:00 p.m.
E-Mail: CopyManagement@hq.doe.gov
Staffed Copy Centers
     Forrestal Room GE-140: (202) 586-9000
     Germantown Room S-057: (301) 903-3060
Link to Copy Services web page
Courier / Messenger Services FORS: (202) 586-8600
GTN: (301) 903-4330
Link to Courier Services web page
Link to Courier Services FAQs
Court Reporting and Transcription FORS: Room GE-140
(202) 586-2739
Distribution Services (202) 586-2227
Link to Distribution Services web page
Document Imaging Heidi Palombo
FORS: GE-140
(202) 586-5251
Link to Document Imaging web page
Link to Document Imaging FAQs
Energy Technology Visuals
Collection (ETVC)
Heidi Palombo
FORS: GE-140
(202) 586-5251 and
(202) 586-9796
Hours of operation: 8:00 a.m. to 5:00 p.m.
Link to ETVC web page
Link to ETVC FAQs
Graphics FORS: GE-140
(202) 586-2732
GTN: E-065
(301) 903-5165
Link to Graphics web page
Mail Operations FORS: (202) 586-6061
GTN: (301) 903-4111
Link to Mail Services web page
Parking FORS:Gwen Moten
Forrestal Room GE-140
(202) 586-4271
GTN: (301) 903-7050
Link to Parking and Garage web page
Link to Parking and Garage FAQs
Photography / Passport Photos FORS: GE-140
(202) 586-1350
E-Mail: Photo@hq.doe.gov
Germantown Passport Photos Only:
Room E-055
(301) 903-4352
Link to Photography web page
Link to Passport and Visa FAQs
Printing Procurement
and Business Cards
FORS: GE-140
(202) 586-4318
Link to Printing web page
RideShare Services Program As of May, 2023, the RideShare Services Program provides federal employees with local transportation in the Washington, D.C. metro area.  Information about the RideShare Services program is in the EnergyHub.
Sensitive Waste Disposal
/ Burn Bags
FORS: 
(202) 586-8600
GTN: (301) 903-0967
Shuttle Bus There are no shuttle-specific services for employees to travel between Headquarters locations, transportation between locations is provided under the RideShare Services Program.
Transportation and
Courier Services
Courier Services
(202) 586-4187
Forrestal Room GM-142
Office Hours 8:00 a.m. - 5:30 p.m.
Executive Transportation Services Senior Departmental Officials may request transportation for official trips in the Washington metropolitan area.  Vans are also available for larger groups.
(202) 586-4187
Forrestal Room GM-142
Office Hours 8:00 a.m. - 5:30 p.m.

 

Headquarters Emergency Management
Service / Function
Contact Information
Contacts for Headquarters Emergency Management
Emergency Operating Procedures
Occupant Emergency Plans
(202) 586-9537
Kevin Williamson
FORS: 1F-041
E/M: HQIMT@hq.doe.gov
Link to Emergency Procedures web page
Link to Occupant Emergency Plans web page

 

Travel Services
Service / Function
Contact Information
Contacts for Travel Services
ADTRAV

(888) 205-2369
(205) 444-1665

Travel Arrangements:
doe.travel@adtrav.com
doeagents@adtrav.com

Questions:
travelsystemsupport@hq.doe.gov

Bulletins:
ADTRAV Travel Bulletin Library

J-1 Visa Exchange
Visitors Program
and IGA Waivers

Cynthia Tasaki (o) (202) 586-4561,
(m) 301-250-6387

Umeki Thorne (240) 204-0700

Link to Exchange Visitors Program web page

Foreign Travel Management
System (FTMS)

CBSHelpDesk@hq.doe.gov

(301) 903-2500 Option 4

Sean Mitchell

Link to FTMS information

Interagency Working Group
(IAWG) on U.S. Government-
Sponsored International
Exchanges and Training

Cynthia Tasaki (o) (202) 586-4561,
(m) 301-250-6387

Umeki Thorne (240) 204-0700

Link to IAWG information
MEDEX

Cynthia Tasaki (o) (202) 586-4561,
(m) 301-250-6387

Link to MEDEX information
Passports and Visas

passportoffice@hq.doe.gov
202-586-3601

Link to Passport and Visa information

Permanent Change
of Duty Station (PCS)

(301) 903-2500, option 4

Policy Only: Travel.Management@hq.doe.gov

Processing: PCS.Travel@hq.doe.gov

Travel and Relocation Policy Travel.Management@hq.doe.gov
(301) 903-2500, option 4
Travel Card Management

travel.management@hq.doe.gov

Link to DOE Travel Systems Online Reference

 

Customer Service Amenities
Service / Function
Contact Information
Contacts for Customer Service Amenities
Barber Shop Forrestal
The Razor's Edge
Monday through Thursday, 9:00 a.m. to 1:00 p.m.
By Appointment Only
(202) 586-1615
Room GD-020

Germantown
There is no longer a barber shop/hair service in the Germantown facility.
 
Dry Cleaners Forrestal
Open Tuesday, Thursday and Friday, 7:00 a.m. to 3:00 p.m., excluding lunch break from 12 to 12:30 p.m.
Room GE-129
(202) 586-4343
Dry cleaners page on DOE Powerpedia
Shoe Shine Forrestal
The Cavalier Shine
Monday through Thursday, 9:00 a.m. to 4:00 p.m.
Ground Floor - Escalator Lobby


 

 

 

 

 

 

 

MAAdm updated 05/01/23