Citrix Wokplace provides access to to a virtual desktop from any computer, but requires installation of a plug-in.
Citrix Workplace Login Procedure:
Enter https://workplace.doe.gov in the address field of your Internet browser. The Citrix Workplace window appears.
- Enter your user name in the User name field.
- Enter your password, which is your RSA token PIN plus the number displayed on the token in the Password field.
- Click Log on.
For more detailed instructions:
Instructions for Using Two-Factor RSA Token with Citrix Workplace Environment (CWE)
Download the active client software for HSPD-12 logon capability
Help for EITS Customers
For assistance, EITS customers may contact the EITS Service Desk at:
- Phone: +1 (301) 903-2500
- Toll Free: +1 (866) 834-6246
EITS Service Desk Hours of Operation
- Support is available for all EITS services Monday through Friday (excluding Federal holidays) 6:00am-10:00pm EST
For Emergency “After-Hours” Platinum Support
Please call: 202-586-0320
For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.