John K. Medici (Acting) - Deputy CIO for Enterprise Operations & Shared Services
Mr. John K. Medici serves as the (Acting) Deputy Chief Information Officer (OCIO) for Enterprise Operations and Shared Services for the Department of Energy (DOE). He has over 18 years of technical implementation and transformation experience. As the (Acting) Deputy CIO for Enterprise Operations and Shared Services, John is responsible for the overarching DOE mission by providing information technology support services that are reliable, secure, cost-effective, and satisfy business needs.
Previously, Mr. Medici served as the Department of Defense (DoD) Washington Headquarters Services (WHS) Enterprise Information Technology Service Directorate (EITSD) Customer Service Support Branch Chief. In this capacity, he oversaw the call center (Tier I), desk-side technical support (Tier II), and Very Important Person (VIP) Support Branch for 14,000 Pentagon customers throughout the national capital region. He also managed customer support to applications and core services within the Pentagon IT Operations Center which consisted of over 500 virtual and physical servers.
Prior to his role as the Customer Service Support Branch Chief, Mr. Medici served as the VIP Support Branch Chief. In this capacity, he stood up and led the VIP support team, a group charged with supporting the DoD's Presidential Appointees (with Senate Confirmation) with mission requirements related to information systems. This 24/7 service ensured that VIPs were connected and fully-operational from any location around the globe. He also served as the customer support representative to public and private sector DoD mission partners including the Defense Information Systems Agency (DISA), Joint Staff, Secretary of Defense (SecDef), National Security Agency (NSA), Armed Forces, Research in Motion (RIM), General Dynamics, and Dell. In 2013, Mr. Medici was awarded the WHS EITSD Employee of the Year for outstanding performance.
Prior to his civilian service, Mr. Medici worked as a consultant to the federal government. In this capacity, he advised senior level officials within DoD on technical implementation and transformation efforts, as well as logistics operations.
Mr. Medici served in the U.S. Army as a Paratrooper with the 82nd Airborne Division and holds a Bachelor of Science in Information Technology from George Mason University.